No Returns - All sales are final. We do not accept returns of any products or items purchased through our website, store, or other sales channels.
No Refunds - We do not offer refunds for any purchases. Once an order has been placed and payment has been processed, the transaction is final and non-refundable.
Exchanges - We do not offer exchanges for products purchased via the website, only in person exchanges at the point of sale.
Damaged or Incorrect Items - If you receive an item that is damaged upon arrival or if you receive the wrong item, please contact us within 7 days of delivery at xcole@xcolemusic.com. We will review the issue and, at our sole discretion, may provide a replacement for verified damaged or incorrectly shipped items.
Order Cancellations - Orders cannot be canceled once they have been submitted and payment has been received.
Contact Information - If you have questions regarding this policy, please contact us: Email: xcole@xcolemusic.com
Phone: (904) 516-8141
By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.
